About Us

 

Welcome to i-craft, the online store for every crafts-person and creator. Family run, with over two decades of experience, i-craft aims to provide the ultimate solution for all your crafting needs - whether you need to buy materials in bulk, or you require specialised craft equipment, we have your back covered. Feel free to browse our catalogue of hundreds of different items and place your order with us - or else, if you require something special, don't hesitate to get in touch. Whatever you require, we'll do our best to provide you with everything you need to allow you to continue crafting with passion.



Returns policy

We know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. You will need to send a returns form with your item. Returned goods will be credited if returned in their original condition, and with a completed Returns Form. Item must be returned within 14 days after receipt. You will be responsible for returns postage fees.

How do I return faulty items?
For items that have been received faulty/ developed a fault, in the first instance, contact our customer service team.

Can I exchange an item?
If you are returning an item within 14 days and would like an exchange, you will need to contact us prior returning for exchange to check stock availability and exchange options.

I've been sent an incorrect item. What do I do?
If you believe items have been sent incorrectly, please can you contact our customer service team as soon as possible. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.

What do I do if an item is missing from my order?
If you have received your order and an item is missing or incorrect, please contact our customer service team and we'll work to fix the issue as soon as possible.


Registered office:
Fusion Designs & Supplies Ltd
29A Newton Place
Birmingham
B18 5JY

Email: info@i-craft.co.uk