We know that for one reason or another there may be a time where you will need to return or exchange something that you have bought from us. Item must be returned within 14 days after receipt. Returned goods will be credited if returned in their original condition (unused). You will need to include packing slip with your return. You will be responsible for returns postage fees.
Regrettably, delivery charges for the original order will not be refunded. Any items returned that arrive damaged or become lost, will not be credited. We will only refund return/exchange postage costs if the item returned is faulty.
How do I return faulty items?
For items that have been received faulty/ developed a fault, in the first instance, contact our customer service team.
Can I exchange an item?
If you are returning an item within 14 days and would like an exchange, you will need to contact us prior returning for exchange to check stock availability and exchange options.
I've been sent an incorrect item. What do I do?
If you believe items have been sent incorrectly, please can you contact our customer service team as soon as possible. We will then advise on the next step to take and endeavour for the correct item to be dispatched the same day you notify us.
What do I do if an item is missing from my order?
If you have received your order and an item is missing or incorrect, please contact our customer service team and we'll work to fix the issue as soon as possible.
Please contact us on firstname.lastname@example.org and we'll be happy to assist you.